Shipping policy
Shipping Policy
Last updated: October 8, 2026
WHERE WE SHIP
We currently ship to addresses within the United States only. We do not ship to PO boxes, APO or FPO addresses, or to destinations outside the United States.
WHERE YOUR ORDER SHIPS FROM
Our products are manufactured and dispatched by our fulfillment partner in Asia. Your order is shipped to you directly from there. We do not hold stock in the United States and we do not operate a US warehouse.
We tell you this on every product page rather than at checkout, because it is the reason delivery takes longer than you may be used to.
SHIPPING COST
Standard shipping is free on every order to the United States. There is no minimum order value.
The price you see at checkout is the full price you pay. There are no handling fees, no surcharges and no additional charges on delivery.
HOW LONG IT TAKES
Eight to fifteen days to most US addresses.
That window covers preparing and dispatching your order as well as the time in transit. Orders are usually dispatched within one to three business days of being placed.
Delivery estimates are estimates, not guarantees. They can be affected by carrier delays, customs processing, public holidays, weather or other circumstances outside our control.
IF WE CANNOT SHIP ON TIME
If we cannot dispatch your order within the time stated above, we will email you, give you a revised estimate, and offer you the choice of waiting or cancelling for a full refund. You do not have to accept a delay.
CUSTOMS, DUTIES AND IMPORT CHARGES
Because your order is shipped to you from outside the United States, it passes through US customs.
You will not be asked to pay anything extra. If any import duty, tax or customs charge is ever applied to your order, NERRIN will cover it. If a carrier ever asks you for a payment before releasing your parcel, do not pay it. Email support@nerrin.com with a photograph of the notice and we will deal with it directly or reimburse you in full.
We would rather absorb that cost than have a customer receive an unexpected bill.
TRACKING
You will receive a shipping confirmation email with tracking information once your order has been dispatched. Tracking can take a day or two to begin showing movement after the number is issued.
If your tracking has not updated in more than seven days, email support@nerrin.com with your order number and we will chase it.
INCORRECT OR INCOMPLETE ADDRESSES
Please check that your shipping address is complete and accurate before placing your order, including any apartment, suite or unit number. Our carriers require a street number and cannot deliver without one.
If you notice a mistake, email support@nerrin.com immediately. If we can reach the order before dispatch we will correct it. Once an order has been dispatched the address cannot be changed.
If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery, and we may ask you to cover the cost of sending it again.
LOST OR UNDELIVERED ORDERS
If your order has not arrived within the delivery window and tracking shows no progress, email support@nerrin.com with your order number. We will investigate with the carrier and either resend your order or refund you in full.
If tracking shows the parcel as delivered but you cannot find it, please check with neighbours and around your property first, then contact us and we will help.
QUESTIONS
Email support@nerrin.com and include your order number. We aim to respond within 1 to 2 business days.